Case Studies

Technology

implement sap across multiple business divisions to drive innovation and competitiveness.

Challenge

A major Oil and Gas company operated multiple disconnected business systems, limiting efficiency, scalability, and innovation. The organization needed to implement a unified enterprise technology platform to enhance operational performance, drive digital innovation, and maintain industry competitiveness.

Solution

We partnered with the CIO and IT leadership team to deliver a comprehensive SAP implementation programme across multiple business divisions. The initiative included system upgrades, deployment of new SAP functionalities, and integration across key operational areas. The programme also enabled business process reengineering, job role redesign, and enterprise data cleansing to support long-term transformation goals.

Piilo’s role

We supported the client with:

• Project management
• Organization design and Human resources
• Change management and stakeholder engagement
• Technology and process implementations

Outcome

• Successfully deployed SAP across multiple divisions
• Standardized and automated core business processes
• Improved data quality and visibility across operations
• Enhanced agility, innovation, and competitive positioning through technology enablement

Marketing

Deliver a world-class marketing programme across multiple countries, consumers groups and stakeholders.

Challenge

An Oil and Gas major leveraged the excitement around the FIFA World Cup to boost brand awareness and drive product engagement across 13 countries. The objective was to showcase their fuel, diesel, lubricants, and convenience store offerings, while increasing retail sales and deepening customer loyalty across diverse consumer markets.

Solution

We partnered with the GM of Retail and senior Marketing executives to deliver a high-impact, multi-channel marketing campaign. Using digital tools and customer engagement platforms, the initiative was deployed over 12 months, across 13 countries and in multiple languages. The programme focused on enhancing the customer and stakeholder experience while aligning local market strategies with global brand positioning.

Piilo’s role

We supported the client with:

• Change management
• Programme management
• Stakeholder and communication management
• Technology implementation

Outcome

• Delivered measurable sales uplift and improved customer experience through localized, tech-enabled activationth:

• Executed a large-scale, multi-country marketing campaign across 13 regions

• Increased brand visibility and consumer engagement across key product lines

• Strengthened alignment between retail marketing and corporate brand strategy

Operations

Deliver operational effectiveness in manufacturing operations to increase production, reduce costs while improving health and safety records.

Challenge

A major refinery faced declining operational performance due to persistent plant maintenance issues, high turnover of skilled personnel, and a rise in health and safety incidents. These challenges impacted production output, compliance, and workforce morale.

Solution

We partnered with refinery leadership to deliver a comprehensive operational turnaround programme focused on implementing global best practices, optimizing maintenance procedures, and introducing new technologies. The initiative also prioritized talent retention strategies and workforce upskilling to reduce turnover and build long-term capability.

Piilo’s role

We supported the client with:

• Project management
• Change management and stakeholder engagement
• Technology and process implementation

Outcome

• Increased employee retention and strengthened workforce capability through targeted training and engagement

• Improved production efficiency and reduced unplanned downtime

• Lowered operational costs through optimized maintenance and resource utilization

• Enhanced health and safety performance with a measurable reduction in incidents

Ecommerce

Create a group ecommerce function across various trading brands to increase contribution to total sales.

Challenge

A diversified retail group operated multiple trading brands with siloed ecommerce capabilities, resulting in inconsistent customer experiences, duplicated resources, and underperformance in digital sales. There was a need to centralize ecommerce operations to improve scalability, efficiency, and total sales contribution.

Solution

We collaborated with the VP of eCommerce to design and implement a centralized group ecommerce strategy. This involved establishing a shared services model to align platforms, processes, and teams across brands—driving operational efficiencies, enhancing customer experience, and improving speed to market.

Piilo’s role

We supported the client with:

• Project management
• Change management
• Strategy development
• Operational improvements

Outcome

• Enhanced customer experience and brand consistency across all digital channels

• Established a unified ecommerce function across multiple trading brands

• Improved digital sales performance and increased ecommerce contribution to total revenue