About Piilo
Piilo Consulting help organizations across industries and countries to navigate through change by aligning strategy, people, process and technology to deliver measurable business outcomes.
Piilo Consulting is a network of subject matter experts (SMEs) and experienced C-level executives who deliver consulting services to support business change, transformation, and enterprise-wide change initiatives.
Our expertise helps companies navigate complex change, drive innovation and achieve sustainable growth.
We provide skilled individual resources or teams to help businesses define and deliver change and transformation initiatives.
Our network is based across the world and can work on local or international initiatives as part-time, remote, hybrid or onsite resources.
Our flexible resourcing solutions support organizations in driving successful outcomes across strategic, operational and digital transformation projects.
With Piilo’s flexible resourcing model, we can help your business succeed with change and transformation initiatives.
We can work on local or international initiatives as part-time, contract, remote, hybrid or onsite resources.
Ask us about our flexible resourcing model for your next change initiative.
Explore Piilo services
From boardroom strategy to frontline adoption, Piilo Consulting ensures business change and transformation success at every level.
We help leaders navigate change to deliver business results. Our focus is on working with CXOs and their teams to achieve their strategic objectives.
Piilo Consulting service delivery framework
Advisory – Partnering with CXOs
Shaping transformation strategy and governance based on business goals.
- Transformation strategy and roadmaps
- Executive alignment and sponsorship coaching
- Governance and benefits realization framework
- Board/ExCo reporting and insights
CXO Value: Clarity, alignment and control over business change and transformation success.
Delivery – Driving Enterprise Programmes
Ensuring transformation is executed at scale with discipline and agility.
- Programme design and mobilization
- Enterprise programme management
- Risk, dependency and stakeholder management
- Delivery assurance and progress tracking
CXO Value: On-time, on-budget, and outcome-focused transformation execution.
Enablement – Empowering Leaders and Teams
Building internal capability to sustain and scale change.
- Change management and stakeholder engagement
- Employee engagement and adoption support
- Leadership and manager enablement
- Capability building and knowledge transfer
CXO Value: Long-term adoption, sustainability and improved organizational performance.
We provide skilled individual resources or teams to help businesses define and deliver change and transformation initiatives.
Our network can work on local or international initiatives as part-time, contract, remote, hybrid or onsite resources.
Things we are not:
- We are not a system integrator or software implementation house. We work with system integrators as part of change programmes.
- We are not industry process engineering specialists. We work with process experts as part of change programmes.
Ask Piilo about our services to help your business with change.
Explore Piilo’s clients
Piilo deliver change and transformation initiatives across various industries, business functions and countries.
The benefit of cross industry insights allow us to bring new and different perspectives to our clients in driving change and transformation.
Ask us about client projects where Piilo helped with change initiatives.
Piilo client recognition
At Piilo, we take pride in our relationship with our clients. During projects, we integrate into the client environments to support their business to succeed.
During projects, Piilo becomes an extension of your business capabilities. Our aim is to make you succeed in achieving your goals.
Recognition
Making our clients successful
Piilo Consulting is rated 5 stars by our clients on Clutch
Clutch – The Leading Marketplace for Finding Business Services
Explore Piilo client testimonials
“Piilo has significant experience in the application of strategy and change management in technology and business projects. I can strongly recommend their services as the CIO of a multinational corporation.”
SVP Technology
Massmart Walmart
“Piilo assistance in our supply chain transformation efforts was exceptional. The consolidation of five different companies with varying system landscapes and cultures was no small feat, but their involvement from strategy to execution was instrumental in making the transition a success.”
COO
Massmart Walmart
“Piilo was able to deliver on requirements and tight deadlines across the multiple complex layers of projects that spanned supply chain to retail each with a different cadence for time to market.”
CIO
Engen Petronas
“When Piilo assisted us in implementing our vision and values, we could clearly see how our employees aligned their behaviors. It was a big success.”
GM: Corporate Planning
Engen Petronas
“Their ability to navigate complex situations with agility and expertise is truly impressive, and their partnership was essential in ensuring our success in this critical endeavor.”
SVP Supply Chain
Massmart Walmart
“Piilo was instrumental in helping us to deliver one of the most impactful marketing and retail programs in the company’s history.”
GM: Marketing
Engen Petronas
Ask us about our client testimonials and feedback regarding Piilo.
Explore Piilo client case studies
Piilo change and transformation programmes delivered value across various industries and business functions.
Our aim is to support your business strategies and objective while aligning delivery of change activities to achieve this.
01
Supply Chain
Consolidate fragmented supply chain functions across multiple trading brands.
Challenge
A leading retailer faced fragmented and inefficient supply chain operations across multiple trading brands. This disjointed structure resulted in duplicated resources, increased operational costs, high stockholding and a lack of standardized processes and supply chain technologies, impacting overall efficiency and scalability.
Solution
We partnered with the Vice President of Supply Chain to define and implement a unified supply chain transformation strategy. Delivered through a multi-year change programme, the initiative focused on cost reduction, operational consolidation, and increasing network volume to unlock greater economies of scale and generate funding for innovation.
Piilo’s role
We supported the client with:
- Change management and stakeholder engagement
- Project management
- Operational savings delivery
- Strategy development and implementation
- Human resources and restructuring
- Technology and process implementations
Outcome
- Streamlined and centralized supply chain operations across all brands
- Reduced operational costs and improved inventory management
- Standardized technologies and processes for improved visibility and control
- Increased throughput and efficiency across the distribution network
02
Technology
implement sap across multiple business divisions to drive innovation and competitiveness.
Challenge
A major Oil and Gas company operated multiple disconnected business systems, limiting efficiency, scalability, and innovation. The organization needed to implement a unified enterprise technology platform to enhance operational performance, drive digital innovation, and maintain industry competitiveness.
Solution
We partnered with the CIO and IT leadership team to deliver a comprehensive SAP implementation programme across multiple business divisions. The initiative included system upgrades, deployment of new SAP functionalities, and integration across key operational areas. The programme also enabled business process reengineering, job role redesign, and enterprise data cleansing to support long-term transformation goals.
Piilo’s role
We supported the client with:
- Project management
- Organization design and Human resources
- Change management and stakeholder engagement
- Technology and process implementations
Outcome
- Successfully deployed SAP across multiple divisions
- Standardized and automated core business processes
- Improved data quality and visibility across operations
- Enhanced agility, innovation, and competitive positioning through technology enablement
03
Marketing
Deliver a world-class marketing programme across multiple countries, consumers groups and stakeholders.
Challenge
An Oil and Gas major leveraged the excitement around the FIFA World Cup to boost brand awareness and drive product engagement across 13 countries. The objective was to showcase their fuel, diesel, lubricants, and convenience store offerings, while increasing retail sales and deepening customer loyalty across diverse consumer markets.
Solution
We partnered with the GM of Retail and senior Marketing executives to deliver a high-impact, multi-channel marketing campaign. Using digital tools and customer engagement platforms, the initiative was deployed over 12 months, across 13 countries and in multiple languages. The programme focused on enhancing the customer and stakeholder experience while aligning local market strategies with global brand positioning.
Piilo’s role
We supported the client with:
- Change management
- Programme management
- Stakeholder and communication management
- Technology implementation
Outcome
- Executed a large-scale, multi-country marketing campaign across 13 regions
- Increased brand visibility and consumer engagement across key product lines
- Strengthened alignment between retail marketing and corporate brand strategy
- Delivered measurable sales uplift and improved customer experience through localized, tech-enabled activation
04
Operations
Deliver operational effectiveness in manufacturing operations to increase production, reduce costs while improving health and safety records.
Challenge
A major refinery faced declining operational performance due to persistent plant maintenance issues, high turnover of skilled personnel, and a rise in health and safety incidents. These challenges impacted production output, compliance, and workforce morale.
Solution
We partnered with refinery leadership to deliver a comprehensive operational turnaround programme focused on implementing global best practices, optimizing maintenance procedures, and introducing new technologies. The initiative also prioritized talent retention strategies and workforce upskilling to reduce turnover and build long-term capability.
Piilo’s role
We supported the client with:
- Project management
- Change management and stakeholder engagement
- Technology and process implementation
Outcome
- Improved production efficiency and reduced unplanned downtime
- Lowered operational costs through optimized maintenance and resource utilization
- Enhanced health and safety performance with a measurable reduction in incidents
- Increased employee retention and strengthened workforce capability through targeted training and engagement
05
Ecommerce
Create a group ecommerce function across various trading brands to increase contribution to total sales.
Challenge
A diversified retail group operated multiple trading brands with siloed ecommerce capabilities, resulting in inconsistent customer experiences, duplicated resources, and underperformance in digital sales. There was a need to centralize ecommerce operations to improve scalability, efficiency, and total sales contribution.
Solution
We collaborated with the VP of eCommerce to design and implement a centralized group ecommerce strategy. This involved establishing a shared services model to align platforms, processes, and teams across brands—driving operational efficiencies, enhancing customer experience, and improving speed to market.
Piilo’s role
We supported the client with:
- Project management
- Change management
- Strategy development
- Operational improvements
Outcome
- Established a unified ecommerce function across multiple trading brands
- Improved digital sales performance and increased ecommerce contribution to total revenue
- Streamlined operations through resource sharing, technology integration, and standardized processes
- Enhanced customer experience and brand consistency across all digital channels
Ask us about client case studies where Piilo helped clients succeed.
Piilo products
Coming soon!
Piilo provide business solutions for leaders and their teams
About to launch
We are continuously developing do-it-yourself solutions, work packages and other product offerings which CXOs can now purchase online directly for the Piilo Shop.
Explore the Piilo Shop to fast track your own and team delivery.
Explore Piilo surveys
Use Piilo surveys to assess your current business baselines
About
We have crafted free short surveys that your business can download and share with your team to create a baseline on:
- AI readiness
- Business agility
- Business innovation
- Employee future readiness
For more comprehensive surveys solutions with reports on key topics your business wants to explore, please contact Piilo Consulting.
Explore types of business change
Change is defined by your business context. Piilo is here to help you deliver results.
The type of business change maybe related to a single objective, the need to optimize operations or to radically transform the way your business works.
Business change
Business change is the process of adapting an organization’s operations, strategies, structures, or technologies in response to internal goals or external pressures. This ongoing process is essential for businesses aiming to stay competitive, meet changing market demands, adopt emerging technologies, comply with new regulations, and drive internal improvements. Effective business change enables organizations to increase efficiency, enhance customer satisfaction, and foster long-term growth.
- Focused opportunities to improve
- Leads to operational effectiveness
- Incremental changes in business operations
Business transformation
Business transformation is a strategic, enterprise-wide process that drives major changes across a company’s operations, technology, and business strategy. Its primary goal is to improve overall performance, boost operational efficiency, and ensure long-term competitiveness in rapidly evolving markets. Unlike incremental business change, which focuses on minor improvements, business transformation involves a fundamental shift in how the organization functions, delivers value, and responds to disruption.
- Fundamental shift in business operations
- Major impacts on business operations
- Focus on significant performance improvement
Change programmes
Change programmes are strategic business initiatives designed to build awareness and gain support for key organizational priorities. These programmes often encompass new product launches, marketing campaigns, internal communications, employee engagement, stakeholder alignment, and the rollout of company visions and values. The primary goal is to create excitement, boost visibility, and foster alignment across targeted audiences within the organization.
- Focused campaigns across defined stakeholders
- Create awareness and support for initiatives
- Support current business strategies and operations
Ask for more information on how we can help your business with change.
Explore Piilo client industries
Piilo deliver change and transformation programmes across various industries.
The benefit of cross industry insights allow us to bring new and different perspectives to our clients in driving change and transformation.
Retail and wholesale
Oil and Gas
Finance
Logistics
Telecommunications
Manufacturing
Government
Consumer goods
Ask us about our industry change experience.
Explore Piilo client business functions
Piilo deliver change and transformation programmes across various business functions.
We have a holistic understanding of the interaction and dependencies between business functions. Bridging functional silos are a key outcome of successful change.
Technology
Supply chain
Data analytics
Sales & marketing
Finance
Human resources
Operations
Strategy & planning
Ask us about business functions experience.
Piilo team
Our strength is in our network of experts
Piilo Consulting is a network of subject matter experts (SMEs) and experienced C-level executives who deliver consulting services to support business change, transformation, and enterprise-wide change initiatives. We provide skilled individual resources or teams to help businesses define and deliver change and transformation initiatives.
Business change and transformation consultant, Director
Phil Lötter
My focus is on helping organizations navigate change to deliver business results.
I am a seasoned management consultant with over 25 years of international experience leading business change and transformation initiatives. I began my career lecturing Economics at the University of Pretoria and then joined Accenture in South Africa and later UK, working across Africa, Europe and North America at senior executive level.
As the founder of my own consulting practice, I partnered with large organizations across Africa, Middle East and North America to design and deliver complex change and transformation programmes. My expertise spans strategic change, operational effectiveness, cost optimization and turnarounds, digital transformation, capability development and organizational restructuring/mergers.
I have a proven track record of enabling and supporting senior leaders to deliver large scale or high impact change successfully across local and global markets, particularly within the retail and complimentary sectors.
If you need more information on how I or the Piilo team can help your business, please contact me: info@piiloconsulting.com
Contact Phil Lötter to discuss how Piilo can support your business with change initiatives.
Explore Piilo insights and articles
Latest articles and insights
Explore Piilo insights and articles about business change and transformation. Our articles focus on how leaders can achieve business results within their organizations.
Practical steps how businesses can navigate the age of misinformation
We are living in a time where AI generates deepfakes and social media amplifies unverified[…]
Spot and Seize New Growth Opportunities for 2026
As we edge toward 2026, the old growth playbook to scale or continue with delivery[…]
It is time to reinvent your business model
Business model reinvention goes beyond innovation or incremental change. It is the deliberate redesign of[…]
Learn more about Piilo insights and articles focused on business change.
Contact Piilo for more information
With Piilo’s flexible resourcing model, we can help your business succeed with change and transformation initiatives.
We can work on local or international initiatives as part-time, contract, remote, hybrid or onsite resources.
Where we operate
Piilo Consulting is based in:
- Cape Town and Johannesburg, South Africa
- Vancouver and Toronto, Canada
Our network is based across the world and can work on local or international initiatives as part-time, contract, remote, hybrid or onsite resources.
Contact us
Please contact us for more information about Piilo Consulting and how we can support your business with change or transformation initiatives.
Piilo Consulting help leaders navigate change to deliver business results.
We deliver change management, business change and transformation initiatives.